Our normal support hours are Monday through Friday, 9 AM to 6 PM IST.
We provide demo for all our products. To evaluate the product, we recommend you to take the demo before taking the subscription. Once you are convinced then only subscribe for paid service.
Still, if you are having any issues after subscribing for paid service and want to cancel the subscription, then you need to drop email on firstname.lastname@example.org with valid reason. Team Vcharting will evaluate your case and if found genuine then we will inititate your refund on pro-rata basis through our payment gateway partner. Amount shall be credited back to clients' payment source account within 5 - 7 working days.